Q. What time is check-in/check-out?
A. Check-in is from 2:00pm, check-out is 11:00am.
Q. Can I extend check-out time?
A. Yes, you can stay until 2:00pm at most. We charge \1,000 per a hour. After 2:00pm, you will be charged for one night.
Q. Before checking-in or after checking-out, can I leave my luggage?
A. Yes you can. Please bring your luggage at the front desk.
Q. Can I send my luggage to the hotel?
A. Yes you can. Please send your luggage to the following address. 231-0013 5-59, Sumiyoshi cho, Naka ku, Yokohama city, Kanagawa Richmond Hotel Yokohama Bashamichi TEL +81 45 228 6655. In that case, please make sure to fill in your check-in date and the name of guest.
Q. Can I use credit card?
A. Yes, we accept the following company's credit cards. AMEX, VISA, DINERS, MASTER CARD, JCB, UNIONPAY
Q. Do you have laundry service?
A. Yes, we do. There is laundry bag and the laundry slip in the room. Please bring them with clothes to the front desk. (They close on Sunday and Holidays.) There is also the Coin Laundry on the six floor in the hotel.
Q. Do you have service for copy and fax?
A. Yes, we do. Please come to the front desk. Copy is ¥10 with black and white and ¥50 with color per sheet. Fax is ¥50 for domestic and ¥100 for international per sending
Q. Parking fees?
A. ¥1500 per a night.
Q. Where is the parking lot?
A. There is an automatic parking garage in the hotel site. Capacity: 28 standard cars (size restriction: Height 155cm, Length 505cm, Width 185cm)
Q. Can I make a reservation for parking lot?
A. Yes, you can. Please call us +81 45 228 6655 after you make your reservation.
Q. Do you have Internet service in the room?
A. Absolutely, all rooms are available for free Wifi and LAN cable.
Q. Tell me about breakfast.
A. Buffet Style (Japanese, Asian and Western styles) at 1F 'Chanpha'. 【Business hours】 6:45-10:00 【charges】 Adult: ¥1100 Child： ¥600
Q. Is there a room service?
A. Yes, there is. You could order from Thai restaurant called 'Chanpha' on the first floor.
Q. Can I get a receipt with company name?
A. Yes, you can. Please tell the front desk when you check-in.